Human Resources Department
12-10-18

About the Role:

WHO  WE  ARE :

DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We are specialized in finding European language-speaking jobs for job seekers in numerous European countries. We are experienced in the multilingual BPO sector, and our fully-trained expert recruiters help and advise job seekers throughout the entire recruitment process . Our candidates are always treated with great attention and with high priority and our services are free of charge.

For our client, a well-known multinational technology company , we are looking for an English Speaker.

 

JOB RESPONSABILITIES

The scope of this position is really straightforward:

  • Serve as the first point of contact for customers seeking  assistance over the phone or email ( only inbound calls & no sales involved  )
  • Interact with other departments to resolve more complex cases;
  • Provide a step-by-step guidance to customers;
  • Working together with team coaches and trainers to constantly keep your knowledge up-to-date

 

JOB REQUIREMENTS

  • English native speaker 
  • Availability to relocate  to Athens , Greece
  • A keen  interest in computers and technology products
  • Availability to work full-time and in shifts if needed
  • Excellent communication skills and active listening
  • Time management skills;

An EU passport;

*Experience in a Customer Service environment is a plus *

 

REQUIRED COMPETENCIES:

  • Customer Focus
  • Communication
  • Organising
  • Relationship building
  • Problem solving
  • Adapting to change, flexibility
  • Accountability and reliability

 

BENEFITS

  • Excellent  salary and benefits package
  • 14 salaries per year + paid overtime;
  • Benefits: full health insurance, sport activities, and food vouchers
  • Team buildings activities and holiday parties;
  • Great work environment
  • Certified Trainings
  • Career prospects.

 

Successful candidates will be offered: paid flight tickets, a taxi from the airport, 2 weeks hotel accommodation (bed and breakfast) + assistance in finding a place of residence.

 

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