Company Description:

Westbourne IT Global Services is an expanding Irish owned company based in Cork, Ireland, that provides IT support, Service desk, consultancy and sales services, to clients ranging from SMEs to multinational companies and government IT departments. At Westbourne IT Solutions Ltd. we pride ourselves on providing a world class service through our highly experienced and professional team. We have built our long established reputation and forged strong and lasting business relationships on the principles of trust, investment in our people and ethical business practices.

Main Purpose of the Job: 

The successful candidate will join a fast growing company who truly value their employees and offer excellent scope for professional development in a multi-tiered team of engineers. The IT Engineer  will provide support as part of the SLA fulfilment with the customers.

Job Objectives

• Provide proactive monitoring, alerting and maintenance of all of the systems i.e. servers both virtualised and physical
• Building/troubleshooting/maintaining MS Server 2003/2008/2012
• Building/troubleshooting/maintaining MS Windows XP & windows 7
• Linux server support required
• Work on troubleshooting issues arising from Proactive monitoring or critical alerts
• Work on troubleshooting tickets as assigned to thesupport queue
• Where applicable and agreed, provide support to project work
• Internal support for BIS team members as required
• Available as a resource for any issues (e.g. facility Credant support, HP support etc.)
• Internal support for Westbourne helpdesk, support, and deployment as required
• Assist with tickets that are causing issues where possible
• Take control of technical service issues, include initiating escalation procedures and following through on all open calls to customer satisfaction on allocated sites
• Manage HP Blade enclosure, monitoring the 3 Blades OA, Blade inbuilt Brocade admin & configure server ports when required
• 3-5 years experience with VMware system environments on both Server and Client side with VM certification desirable  - building/troubleshooting/maintaining support for ESX4.5 & 5.1 & 6 ESZ hosts in 2 site clusters ,VMware- vSphere ESXi 5.1.
• VMWare vSphere Troubleshooting

Maintaining security policies in the controlling of Symantec Antivirus and Technical Knowledge 


Knowledge, Skills & Qualifications

• Over 5 years IT experience in similar role
• Bachelor's degree (or higher) in computer science or equivalent experience
• Strong knowledge of Linux and operating systems
• 3-5 years experience with VMware system environments on both Server and Client side.
• VMware Certified
• Knowledge of Storage solutions such as EMC VNZ5300
• Knowledge of Citrix, Symantec AV
• Building/troubleshooting/maintaining MS Server 2003/2008/2012, VSphere 4 & 5.
• Familiarity with AD maintenance, GPO Creating/editing/troubleshooting
• Strong Customer facing skills